Our Policies


CANCELLATIONS AND RETURNS

Cancellations

LouMirandaaCo does not accept order cancellations. Please select carefully and only purchase if you are sure.


Returns Policy

Subject to your rights at law, we will only accept the return of Products if:

1. You change your mind within thirty days the goods being dispatched by us.

2. We accept that you have received a Product from us that is different to the one you ordered, in which case we will (at our option) replace the incorrect Product with the correct Product or credit your Credit Card/Paypal Account with a full refund;  

3. We accept that the Products were damaged or faulty at the time of delivery to you, in which case we will (at our option) replace the Products or credit your Credit Card/PayPal Account with a full refund; You must pay all costs of returning products to us, however, we will refund those costs if we accept the return of Products for reasons 2 or 3. Please return Products to: 

592 Calder Highway
Maiden Gully
VICTORIA, 3551, 
Australia


Change of mind


Should you no longer require your goods, or the goods are simply unwanted, we will be delighted to offer an exchange to the value of the goods within 30 days of your order being dispatched. In this instance, please notify us of your intent to return the goods in writing, by email to loumirandaaco@outlook.com. Items must be unused and in a perfect resalable condition, accompanied by a valid order reference and authorisation number provided to you via email at the time of purchase. LouMirandaaCo are not liable to cover costs of returned goods where the items are simply unwanted or no longer required.


Once the 30 day period has passed we have the right to refuse exchanges of any unwanted items.


Incorrect Product

 

If you believe that the product you receive is not what you ordered, please notify us in writing by email to LouMirandaaCo@outlook.com. If we accept that you have received a Product from us that is different to the one you ordered, in which case we will (at our option) replace the incorrect Product with the correct Product or credit your Credit Card/Paypal Account with a full refund. 


Faulty/ Damaged Goods

 

If for any reason the goods you receive are faulty or damaged in any way we will be happy to exchange the items or offer a full refund. The damaged product will be replaced with the same item as soon as possible. An alternative product will be offered in cases where stock is no longer available. 

Please note that it is necessary to provide photographic evidence of the damaged goods.


Where goods are believed to be faulty, please notify us of your intent to return the goods in writing, by email loumirandaaco@outlook.com


Please Note we recommend that a proof of postage is obtained for your return, in the unfortunate event that we do not receive the parcel. Exchanges will be processed within 7 working days from the date the returned goods are received. Postage charges will be applied for any exchanges; these will be charged at the standard rate. 


Where a refund is due, this will be processed onto the credit/ debit or via Paypal with which the purchase was made, within 7 working days from the date the returned goods are received. Refunds may take 5-7 working days to reflect against an account, depending on the bank.